Please take a moment to read thoroughly.
These details help keep classes safe, smooth, and enjoyable for everyone — and they might even make you smile.
Key Policies
Arrivals: Arrive at least 5 minutes early (10 if you are new). The door closes 2 minutes before class—think of it as a cozy little boundary that keeps everyone safe.
Late arrivals: Late arrivals may not be admitted. Once classes begin, access from outside won’t be available - reformers don’t like surprises, and mid‑class entrances aren’t safe.
Cancellation Window: Cancel at least 8 hours before class to avoid incurring a fee. Inside that window, the fee applies - the reformer doesn’t like being stooding it up.
Waitlist: If a spot opens, up to 5 people will be notified. The first one to confirm gets the spot. Just don’t get trigger happy like a Jeopardy contestant - make sure you can still attend, to avoid incurring a fee.
No‑Shows: No‑shows incur the no-show fee. No refunds or rollovers. In true emergencies, we may return a credit at our discretion. These situations are rare and evaluated individually to keep things fair for all clients.
If your card declines, the fee stays on your account like an unpaid tab. Your upcoming sessions may be canceled, and you won’t be able to book new classes until the balance is resolved. If the fee isn’t cleared within 7 days, the class credit for that session may be taken instead.
Waitlist: If a spot opens, up to 5 people will be notified. The first one to confirm gets the spot. Just don’t get trigger happy like a Jeopardy contestant - make sure you can still attend, to avoid incurring a fee.
Phones: Phones must be silenced and stowed. If you’re monitoring an emergency, keep it discreet—no mid‑class FaceTimes.
Grip socks: Grip socks are required. If your toes arrive unprepared, we have lovely socks available for purchase.
Clothing & jewelry: Please avoid clothing with zippers, snaps, or metal hardware, and remove jewelry when possible. The reformers are sensitive creatures and prefer not to be scratched or accessorized.
Water: Bring a water bottle that won’t roll away and start its own Pilates journey. A refill station is available if your bottle arrives empty or simply wants to feel fancy.
Retail vs classes: Gift cards can be used for classes only. Retail lives in its own universe. Retail purchases and class purchases are processed separately because technology insists on being complicated.
Minimum Age Requirement: For the safety and success of our younger clients, all minors must complete a quick in‑studio pre‑approval meeting with a parent or guardian before booking their first class. This helps us verify consent, make sure the class format is appropriate, and set everyone up for a great experience. Until this meeting happens, minors can’t reserve reformer spots or attend sessions.
If a minor books without completing pre‑approval, the reservation will be canceled and our usual cancellation/no‑show fees apply. Any purchases tied to an unauthorized booking remain subject to our standard refund policies.
Medical Considerations: If you’re pregnant, recently postpartum, or managing an injury, please let us know before class so we can keep you safe, supported, and not accidentally inventing new Pilates shapes.
Intro Session Requirement for Beginners: New to reformer? You’ll start with an Intro Session so you can learn the ropes (and springs) before joining group classes. It’s like a friendly orientation, minus the awkward icebreakers.
Cleaning: Please wipe down any equipment you used after class. Supplies are provided, and your future self — and the next client — will silently thank you.
Retail: Grip socks and select retail items available for purchase. Your toes and your wardrobe will both be delighted.
Membership freeze: Yes — twice per membership year for up to 14 calendar days. Just give us 7 days’ notice so we can press the pause button without breaking the internet. All active credits will be extended for the length of the freeze. Freezes are meant for life hiccups, travel, or moments when your schedule decides to rebel.
Membership cancellation: Cancel at least 3 days before renewal; changes apply to the next billing cycle. No dramatic breakup speech required.
Membership changes: Upgrades/downgrades apply to the next billing cycle. Find your Goldilocks zone — not too many classes, not too few, just right.
Non‑transferable: Memberships cannot be shared or transferred. Pilates is generous, but your membership is not.
Unused credits: Do not roll over. This keeps you consistent and prevents the “I’ll do all 12 classes this week” panic.
Studio Schedule Changes
What happens if the studio’s schedule changes?
Class times may occasionally be adjusted if a session doesn’t have enough regular participants. If we need to make a change, we’ll always give one month’s notice, even if your membership is frozen or the change overlaps with a holiday. Everyone gets the same heads‑up.
If a schedule change affects your ability to attend, you’ll have ample time to use any remaining credits and cancel future billing if needed. We’d hate to see you go, and we encourage you to check back in — the schedule evolves, and you may find a class that fits your rhythm again. Our goal is to keep the timetable strong, consistent, and supportive of your experience. Think of it as the schedule doing a little Pilates of its own.
The one‑month membership adjustment window applies to active members only. Freezes pause your classes, not the studio’s schedule — so if you’re on hold during a schedule change, you may miss that window.
Holiday & Closure Policy
Wellth observes a simple, predictable holiday rhythm each year — with a little flexibility depending on how dates fall. Holiday closures may shift by a day when needed.
Throughout the year, we also take planned studio reset periods and occasional short closure days. Longer closures are announced in advance so you can plan accordingly. Short closure days will simply appear as unavailable on the schedule and cannot be booked in advance. These breaks are built into your membership pricing and help us maintain a high‑quality, intentional experience.
The final week of December may run on a lighter schedule based on instructor and student availability. Any days we’re not teaching will simply show as unavailable.
If you’ll be away during a planned reset period, you’re welcome to freeze your membership during the same timeframe per our standard freeze terms. Please let us know at least 7 days in advance so we can adjust your membership smoothly and keep the tech gods happy.
In the rare event of an unplanned closure (illness, emergency, weather, etc.), any affected classes will be credited back to your account, and we’ll communicate updates as quickly as possible.